Cancellation Policy

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We understand that life happens, and schedules can change unexpectedly. We have set out our Appointment Cancellation Policy with both our clients and our professionals in mind, allowing for the highest level of respect, understanding, and flexibility.Please note the following guidelines:

24 Hours Notice

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to potentially accommodate other clients and makes sure our professionals’ time is utilised in the most efficient manner.

Missed Appointments – First Offence

In the event that a cancellation is not made within the 24-hour window and the appointment is missed, a fee equivalent to 50% of the cost of the booked service will be charged. This is to compensate our professionals for their time which could have been dedicated to another client.

Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Repeated Missed Appointments

If there are ongoing instances of missed appointments without the required 24-hour cancellation notice, the full 100% cost of the service booked will be charged.

We truly appreciate your understanding and cooperation with this policy. It enables us to serve you and other clients more efficiently and to create a seamless and fair experience for everyone. If you have any questions or concerns about our cancellation policy, please do not hesitate to reach out to us.